Terms & Conditions

Please read our terms and conditions carefully.


This section is not legally binding, it is intended purely for briefly summarising the terms and conditions listed below.


Refund Policy

1. We do offer monetary refunds – all refunds will be issued in the form of account credit, which can be used at Box-Host.

2. We do not refund any form of dedicated server or dedicated hosting package in any form.

3. We may explicitly grant exceptions to bullet point (1), however this decision is made at our discretion.

Dispute & Chargeback Policy

1. Opening a dispute ‘may’ result in instant termination of your services at Box-Host.

2. You may be finned administration costs of up to £100.


Guidance: We ask that if you wish to ask for a refund that you go though the correct, recommended channels – which is opening a support ticket, or other form of communication with ourselves.

Server Abuse Policy

1. Customers found to be abusing, and or using Box-Host services for illegal use will be held fully liable and accountable for any legal proceeding as a result of that action.

2. Customers found to be abusing, and or using Box-Host services for illegal use will have their services terminated, and potentially be banned for life from ordering any Box-Host service.


The Legal Stuff

This web page represents a legal document that serves as our Terms of Service and it governs the legal terms of our website and services we offer, https://www.Box-Host.com, sub-domains, and any associated web-based and mobile applications (collectively, “Website"), as owned and operated by Box-Host.


Capitalised terms, unless otherwise defined, have the meaning specified within the Definitions section below. This Terms of Service, along with our Privacy Policy, any mobile license agreement, and other posted guidelines within our Website, collectively “Legal Terms", constitute the entire and only agreement between you and Box-Host, and supersede all other agreements, representations, warranties and understandings with respect to our Website and the subject matter contained herein. We may amend our Legal Terms at any time without specific notice to you. The latest copies of our Legal Terms will be posted on our Website, and you should review all Legal Terms prior to using our Website. After any revisions to our Legal Terms are posted, you agree to be bound to any such changes to them. Therefore, it is important for you to periodically review our Legal Terms to make sure you still agree to them.

By accessing this web site and or utilising Box-Host services, you are agreeing to be bound by these Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.


The terms “us" or “we" or “our" refers to Box-Host, the owner of the Website.

A “Visitor" is someone who merely browses our Website, but has not registered as Member.

A “Member" is an individual that has registered with us to use our Service.

Our “Service" represents the collective functionality and features as offered through our Website to our Members.

A “User" is a collective identifier that refers to either a Visitor or a Member.

All text, information, graphics, audio, video, and data offered through our Website are collectively known as our “Content".

Use License

Box-Host has no duty to keep track of any products published, transferred, or connected to or with the Site. If you think that something on the Website breaches these Terms please contact our marked representative as set forth below.

If alerted by a User of any products which allegedly do not conform to these Terms, Box-Host could in its single discernment explore the allegation and figure out whether to take other actions or ask for the removal or get rid of the Content. Box-Host has no liability or duty to Individuals for efficiency or nonperformance of such activities.


Electronic Communication

You are connecting with us electronically when you go to the Site or send out emails to us. You consent to get interactions from us online. We will connect with you by email or by uploading notifications on the Site. You concur that all contracts notifications, disclosure, and various other communicates that we provide to you digitally please any legal requirements that such communications be in writing.


Your Account

If you utilise the Website, you are accountable for maintaining the confidentiality of your account and password and you accept responsibility for all activities that happen under your account and password. You also accept not to reveal any personally identifiable information, consisting of, however not limited to, first and last names, credentials, or various other details of a personal nature (“Personal Data") from the Site. Your disclosure of any Personal Data on the website might result in the immediate termination of your account. Box-Host additionally reserves the right to refuse service, terminate accounts, and remove or edit Content at it’s sole discernment.

Box-Host does not guarantee the truthfulness or represent, precision, or dependability of Content on the site, consisting of Personal Data. Each Individual is accountable for upgrading and changing any pertinent account info when essential to preserve the truthfulness, precision, or reliability of the details.


Legal Compliance

You agree to comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of our Website. Box-Host reserves the right to investigate complaints or reported violations of our Legal Terms and to take any action we deem appropriate, including but not limited to cancelling and or permanently terminating your client / member account, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses and traffic information, as allowed under our Privacy Policy.


Intellectual Property

Our Website may contain our service marks or trademarks as well as those of our affiliates or other companies, in the form of words, graphics, and logos. Your use of our Website does not constitute any right or license for you to use such service marks/trademarks, without the prior written permission of the corresponding service mark/trademark owner. Our Website is also protected under international copyright laws. The copying, redistribution, use or publication by you of any portion of our Website is strictly prohibited. Your use of our Website does not grant you ownership rights of any kind in our Website.


Revisions and Errata

The materials appearing on Box-Hosts web site could include technical, typographical, or photographic errors. Box-Host does not warrant that any of the materials on its web site are accurate, complete, or current. Box-Host may make changes to the materials contained on its web site at any time without notice. Box-Host does not, however, make any commitment to update the materials.


Acceptable Use Policy

Box-Host herby prohibits the following uses of Box-Host Services and or servers:

Transmission, distribution or storage of any material in violation of any applicable law

Transmission, distribution or storage of any material in violation of any ILEGAL pornography.

Child Pornography and related materials: Hosting child pornography is NOT allowed; Any client found to be doing so will be canceled immediately upon discovery and reported to the proper authorities. (Legal pornographic material is allowed to be hosted.)

Sending Unsolicited Bulk Email -> E.g. Spam

Running un-confirmed mail lists -> Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited!

Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, denial of service attacks.

Knowingly engage in any activities designed to harass, or that will cause a denial-of-service (e.g., synchronised number sequence attacks) to any other user whether on the Box-Host network or on another provider’s network.

Sending and or performing of denial of service attacks; this includes flooding of all kinds and other methods associated in the attempt to render a service unavailable.

Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org/rokso.

Unauthorised attempts by a user to gain access to any account or computer resource not belonging to that user.

Unauthorised access to any computer system you have not been given explicit permission to access.

Obtaining or attempting to obtain service by any means or device with intent to avoid payment.

Unauthorised access, alteration, destruction, or any attempt thereof, of any information of any Box-Host customers or end-users by any means or device.

Using Box-Host’s Services to interfere with the use of the Box-Host network by other customers or authorised users. Resource/Node Abuse: Box-Host reserves the right to cancel or suspend any account which Box-Host deems to be abusive or over-using resources outlined in the respective Customer’s service plan.

VPS/Virtual Server accounts are subject to suspension without notice if it is found to be abusing the VPS/Virtual Server  node’s resources. Resource/Node abuses include but are not limited to:

Network abuse

I/O Abuse

CPU Abuse

Memory Abuse


This also includes but not limited to:

Denial Of Service Attacks of any kind as stated previously.

Using a proxy or any other kind of IP cloaking methods whilst ordering and or purchasing any Box-Host service. Failure to comply with this will result in a possible cancellation and or termination of your service and account.


Dispute Policy

We do not permit the opening of disputes, doing so may result in instant termination of services and a fine up to but not exceeding the sum of £100 to cover administration costs incurred.


Refund Policy

We do not offer monetary refunds under any circumstances unless we have otherwise stated. Any other forms of refunds will be deposited in to your client account as balance.

It is dully noted that the SLA offered with any service is may not take in to consideration any planned maintenance which has had a minimum of seven days advance notice on our dedicated status website found at http://console.Box-Host.com and or by email.


Service License Agreement

We do not offer any global SLA; however some services do have explicitly defined SLA’s which will be shown upon ordering of the service.

DDOS (Distributed Denial Of Service) Protection Service License Agreement

Due to the ever changing nature of DDOS (Distributed Denial Of Service) & DOS (Denial Of Service) attacks we can not guarantee that we can protect from all kinds of attack; as it is well noted new attack methods and or variations are created on a daily to weekly basis.

Unlimited Disk Space and or Bandwidth

The use of the word ‘unlimited’, meaning we do not actively limit your account on disk space or bandwidth. However, this is subject to fair use and any customer using an amount of monthly bandwidth or disk space deemed excessive in comparison to the average usage by other customers on our platform may, at our discretion, may be advised to upgrade to another solution which can accommodate there needs.

We provision very large disks for our shared platforms, but no physical or virtual server can have an “unlimited" disk size due to limitations in both hardware and software.

Automatic Payments

By signing up to an automatic payment scheme, and or using one of our various automatic payment options you agree, and allow us to either take and or receive payments on or before the due date to cover any cost of your service. In addtion you understand that any new invoices or outstanding debts may be charged automatically.

Our Responsibility

We are not responsibility and or any liability for the following: Box-Host takes necessary measures to keep your data safe. However, Box-Host is NOT responsible for lost data, time, income or any other resource due to hardware, software failure or human error. Customer has the full responsibility to keep their data safe and backed up.


Our rights

By agreeing to the terms and conditions you also agree and understand that we hold the following rights over any Box-Host Service and or client accounts.

We reserve the right to cancel and or terminate any Box-Host Service that is in violation of these terms and conditions.

We reserve the right to cancel and or terminate any Box-Host Service; and associated client account found to hold a FraudRecord score of above twenty points. (https://www.fraudrecord.com)

We reserve the right to request identification in the form of government issued identification card such as but not limited to, passports, driving licenses and government issued ID Cards.

We reserve the right to terminate or suspend any service that has not been paid for on or before the due date; (Notice: Please make sure you pay all outstanding invoices before the due date to dissipate any chances of downtime or innocence to your self.)